MyCoach

Terms & Conditions.

These terms describe how MyCoach operates the platform connecting independent coaches with prospective clients. Sections 10 and 11 set out the membership fees, cancellation and renewal terms that Coaches accept at checkout. The language below is a comprehensive template and should be reviewed by legal counsel before production use.

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1. Definitions

Throughout these terms, the following definitions apply:

  • “Platform” means the MyCoach website and related services.
  • “Coach” means any independent professional who creates a profile to market coaching services.
  • “Client” means any individual or organisation researching or engaging a Coach through the Platform.
  • “You” or “user” means any person accessing or using the Platform.

2. Acceptance of agreement

By accessing or using the Platform, you agree to these Terms and any policies referenced within them. If you use the Platform on behalf of an organisation, you confirm that you have authority to bind that organisation and that it accepts these Terms.

3. Account registration and security

  • You must provide accurate, current, and complete information when creating an account.
  • You are responsible for safeguarding your login credentials and for all activity under your account.
  • Notify us immediately if you believe your account has been compromised.

4. Coach responsibilities

Coaches agree to:

  • Maintain truthful, non-misleading profile content and pricing information.
  • Comply with applicable licensing, professional, and ethical obligations.
  • Handle enquiries, bookings, payments, and service delivery independently of the Platform.
  • Keep client information confidential and use it solely for legitimate service purposes.

5. Client responsibilities

  • Use the Platform to evaluate coaches in good faith and communicate respectfully.
  • Conduct your own due diligence before engaging a Coach and agree commercial terms directly with them.
  • Refrain from sharing content that is unlawful, defamatory, discriminatory, or infringing.

6. Platform scope and limitations

MyCoach is a discovery and marketing platform. We do not employ Coaches, guarantee outcomes, or process payments between users. Any agreements for coaching services are formed solely between Coach and Client.

7. Acceptable use

  • No reverse engineering, scraping, or automated harvesting of the Platform.
  • No attempts to gain unauthorised access or disrupt the Platform’s operation.
  • No uploading of malicious code or content that infringes third-party rights.

8. Intellectual property

The Platform and its content are owned by MyCoach or our licensors. We grant you a limited, revocable, non-exclusive licence to access and use the Platform for its intended purpose. You retain ownership of content you submit, but grant us a licence to display and distribute that content within the Platform.

9. Reviews and feedback

Clients may submit reviews describing their experience with Coaches. Reviews must be honest, relevant, and comply with our acceptable use standards. MyCoach may moderate or remove reviews that breach this policy.

10. Coach membership and fees

Coaches pay a membership fee to publish a profile and listings on the Platform. Clients pay nothing to use the Platform. MyCoach does not take a commission on any coaching engagement.

  • Term and billing. A membership is a fixed-term contract of 3, 6 or 12 months, billed monthly in advance. A 12-month membership is twelve separate monthly payments. The contract begins on the date of the first successful payment.
  • Currency and tax. All fees are in UAE Dirhams (AED). Where value added tax applies it is added to the displayed price and shown separately on every invoice.
  • Free month. New Coaches receive one free month beginning when their profile is approved. No payment card is required to receive it. Featured placement is included during the free month only.
  • Stored payment details. By completing checkout you authorise MyCoach to charge your saved payment method for each monthly payment falling due under your contract, and for any amount that becomes payable under section 11, without further action by you. Card details are stored by our payment processor, Stripe; MyCoach never holds your card number. You may change your card at any time in your billing settings.
  • Changes during a term. Adding to your membership takes effect immediately and is charged pro rata for the remainder of the current month, at the rates in force when your contract began. Reductions take effect at your next monthly billing date, because the current period has already been paid for. Changing your membership does not alter your contract end date.
  • Failed payments. If a payment is declined we will notify you and attempt the payment again after approximately 24 hours, 72 hours and 7 days. Your profile and listings remain fully visible throughout. If payment has not been received after the final attempt, your profile is hidden from search until the outstanding amount is paid. Your content is retained and is restored when payment is received.

11. Cancellation, renewal and refunds

  • Automatic renewal. Memberships renew automatically at the end of each term at the rates then in force. To prevent renewal you must give notice before your term ends: for a 3-month term, at any time before the term ends; for a 6 or 12-month term, at least two calendar months before the term ends. Giving notice attracts no fee and your membership runs to the end of the paid term as normal. We will remind you before the deadline.
  • Early cancellation. Cancelling part-way through a term ends a fixed-term contract early. An early termination fee applies: none for a 3-month term; one month's base membership fee for a 6-month term; two months' base membership fee for a 12-month term. The fee is calculated on the base membership only, excluding add-ons, and can never exceed the amount that would have been payable over the remainder of the term. The exact amount is shown to you before you confirm.
  • Effect of cancellation. Your profile and listings remain live until the effective date of cancellation, after which your profile is hidden from search. Your listings, messages and reviews are retained and are restored if you subscribe again. Resubscribing creates a new contract at the rates then in force.
  • Refunds. Payments already processed are not refundable, except where there has been an error by MyCoach or you have been charged more than once for the same period.
  • Suspension and termination by MyCoach. We may suspend or terminate a membership under section 12. Where we do so because you have breached these Terms, no refund of fees already paid is due.

12. Termination

We may suspend or terminate access to the Platform if you violate these Terms or where we are required to do so by law. You may close your account at any time. Sections that by their nature should survive termination (including intellectual property, disclaimers, and liability) will remain in effect.

13. Disclaimers

The Platform is provided on an “as is” basis. We do not guarantee the accuracy of listings, the availability of Coaches, or the outcomes of any coaching engagement. To the maximum extent permitted by law we disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of liability

To the fullest extent permitted by law, MyCoach will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Our aggregate liability for any claim related to the Platform will not exceed the greater of (a) the amount paid by you to MyCoach in the 12 months preceding the claim or (b) USD 100.

15. Indemnification

You agree to indemnify and hold harmless MyCoach, its affiliates, and personnel from any claims, liabilities, damages, and expenses arising from your use of the Platform or breach of these Terms.

16. Governing law and jurisdiction

These Terms are governed by the laws of the jurisdiction in which MyCoach is incorporated, without reference to conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the courts located in that jurisdiction.

17. Changes to these terms

We may update these Terms to reflect product changes, legal requirements, or operational needs. When we make material updates we will provide reasonable notice, and your continued use after the effective date constitutes acceptance of the revised Terms.

18. Contact

Questions about these Terms can be directed to legal@mycoach.example.