1. Who we are
MyCoach (“we”, “us”, or “our”) operates the Platform that connects independent coaches with prospective clients. We are the data controller for personal information collected through the Platform unless stated otherwise.
2. Information we collect
We collect personal data in the following categories:
- Account data: name, email address, password, and account preferences.
- Profile data: biography, focus areas, pricing, images, and other details Coaches choose to share.
- Usage data: interactions with listings, saved items, enquiry metadata, and diagnostic logs.
- Support data: messages sent to our support channels and associated metadata.
3. How we use personal information
We process personal data to:
- Provide and personalise the Platform experience.
- Facilitate communication between Coaches and Clients.
- Maintain the security and integrity of the Platform.
- Analyse engagement metrics to improve our services.
- Comply with legal obligations and respond to lawful requests.
4. Legal bases for processing
We rely on different legal bases depending on the activity, including consent (for optional marketing), contract performance (to deliver the Platform), legitimate interests (to secure and improve the Platform), and compliance with legal obligations.
5. Cookies and similar technologies
We use essential cookies to keep you signed in and remember preferences. Where analytics or marketing cookies are used, we will provide clear notice and obtain consent where required by law. Browser settings typically allow you to refuse or delete cookies.
6. Sharing personal information
We may share data with:
- Service providers that host infrastructure, send communications, or provide analytics.
- Coaches and Clients, when a user voluntarily shares contact information through the Platform.
- Regulators or authorities when required by law or to protect rights and safety.
We do not sell personal information.
7. International data transfers
Where personal data is transferred outside the jurisdiction in which it was collected, we implement appropriate safeguards such as standard contractual clauses or rely on lawful derogations.
8. Data retention
We retain personal data for as long as necessary to provide the Platform, meet legal obligations, and resolve disputes. When data is no longer required it is securely deleted or anonymised.
9. Security
We implement administrative, technical, and organisational safeguards to protect personal data. No system is completely secure, so we encourage users to maintain strong passwords and report suspected incidents promptly.
10. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing or request data portability. You can exercise these rights by contacting us using the details below.
11. Children’s privacy
The Platform is not directed to individuals under the age of 16. If we become aware that a minor has provided personal data, we will take steps to delete that information.
12. Third-party links
The Platform may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.
13. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes we will publish the updated policy and adjust the effective date. Continued use of the Platform after the update signifies acceptance of the new policy.
14. Contact
For privacy enquiries or to exercise your rights, email [email protected].